Novotel Living Bangkok Sukhumvit Legacy

The reception staff is just not good They really greeted me with a frown face and were very unfriendly. I really felt unwelcome. They also lied to me about the rooms because they didn't know I was a very long-time customer at the hotel and knew this hotel quite well. When I caught them lying, they just became even more unfriendly. It was a very unpleasant feeling to arrive at the hotel and receive such humiliating treatment. The worst of them was a receptionnist named Tishart These are not the kind of people who need to be put on reception to provide servise to customers!!!

Location was perfect. There are a few options for street foods which was pretty tasty and reasonable price close to main shopping malls within walking distance.

The hotel was exactly what i was expecting. Nice comfortable room. Clean hotel. The pool was a nice bonus and the staff was very polite and useful. The breakfast was good but not in the price of the room so quite expensive.

The Novotel Legacy is a family focused hotel. The pool was nice, and the breakfast was a highlight, truly delicious. I would say the best meals I had in Bangkok was in the hotel during breakfast. The location is not terrible but... it's not super great either. You have to walk out to find a 7-Eleven or other convenience store and the train station is a bit too far, especially when you are walking back with a lot of shopping.

The location was pretty lovely. There were a few big department stores near the hotel, good places to have food or coffee. What impressed the most was how friendly the hotel staff was. Everyone was ready to help in case I had specific issues. In addition to that, I did not expect the room to be even bigger compared to how it was displayed in the picture. The room had all the necessary amenities for the comfortable staying.